This Refund Policy applies to paid subscriptions to Podread Pro. The free tier of Podread does not involve any payment and is not covered by this policy. Read this alongside our Terms of Service.

1. Plain summary

• Podread Pro is billed monthly. You can cancel at any time and you keep Pro access until the end of the current billing period.
• Because Pro is a digital service that starts immediately, the EU 14-day right of withdrawal does not apply once you have used Pro features (this is the exception in Article 16(m) of EU Directive 2011/83). At checkout you expressly request immediate access and acknowledge this.
• We refund billing errors (duplicate charges, charges after a confirmed cancellation, accidental upgrades) without question.
• Outside those cases we will still review reasonable refund requests in good faith — write to us.

2. EU 14-day right of withdrawal

If you are a consumer in the European Union, you normally have 14 days from the start of a paid subscription to withdraw without giving a reason. Because Podread Pro is a digital service that we begin to deliver immediately at your request, the right of withdrawal is lost as soon as you actually use a Pro feature (Article 16(m) of EU Directive 2011/83 on consumer rights).

If you have not yet used any Pro feature and you are within the 14-day window, you may withdraw the contract by emailing [email protected]with the subject line "Withdrawal" and we will refund the subscription fee in full to the original payment method.

3. Cancellation (any time)

You can cancel your Pro subscription at any time from the billing page in your account. Cancellation stops the next renewal — you keep Pro access for the remainder of the period you already paid for. We do not automatically refund the unused portion of the current billing period, in line with standard subscription practice.

4. Refunds we always issue

We will refund without question if:

• you were charged twice for the same period;
• you were charged after a confirmed cancellation that we received before the renewal date;
• you accidentally upgraded and contact us within 7 days, before using any Pro feature.
• our service was unavailable for an extended period (more than 24 consecutive hours) during your billing month — pro-rated to the time unavailable.

5. Refund requests we review case-by-case

Outside the situations above, we are still happy to look at reasonable requests — for example if you signed up by mistake and only generated a couple of articles, or if Podread genuinely could not deliver what you needed. Email us, explain the situation, and we will respond in good faith.

6. How to request a refund

1. Email [email protected] from the email address on your Podread account.
2. Include the date of the charge, the amount, and a one-line reason (e.g. "duplicate charge", "cancelled but charged again", "14-day withdrawal — feature not used").
3. We respond within 5 business days. Approved refunds are processed back to the original payment method via Stripe within 14 days of approval. Your bank may take additional time to display the credit.

7. Currency and fees

Refunds are issued in the original currency charged (typically EUR through Stripe). We do not deduct administrative fees from refunds. Foreign-exchange differences caused by your bank between the original charge and the refund are outside our control.

8. Chargebacks

Please contact us before opening a chargeback with your bank — most billing issues can be resolved within a day. Chargebacks opened without first contacting us may result in suspension of the account until the dispute is resolved.

9. Changes

We may update this policy. The last-updated date at the top reflects the current version. Refund requests are evaluated under the policy in effect on the date of the original charge.

10. Contact

For any refund question, email [email protected]. See also our Terms of Service and Privacy Policy.